Personal Bankers handle incoming inquiries to the Customer Contact Center via all communication channels including online, chat and telephone. Responsible for advising customers on personal banking strategies and the full suite of personal banking options.
Give yourself a competitive advantage by applying to this role through Skills for Chicagoland’s Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers with employers that are committed to hiring talent through Skills.
Why utilize Skills for Chicagoland’s Future as one of your job search sources?
Skills is your advocate with the hiring company throughout the hiring process. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills’ Talent Acquisition Team and provided with additional insights into the role. Additionally, Skills is free for job seekers.
Hiring Company: BMO Harris Bank
BMO Harris Bank provides a broad range of personal banking products and solutions through over 600 branches and approximately 1,300 ATMs in Illinois, Wisconsin, Indiana, Kansas, Missouri, Minnesota, Arizona and Florida. These include solutions for everyday banking, financing, investing, as well as a full suite of integrated commercial and financial advisory services. BMO Harris Bank’s commercial banking team provides a combination of sector expertise, local knowledge and mid-market focus throughout the U.S. We partner closely with BMO Private Bank who serve a full range of client segments, from mainstream to ultra-high net worth, with a broad offering of wealth management products and solutions offered through offices across the United States.
The Contact Center Personal Banker is accountable to provide exceptional sales and service to BMO customers or prospects by handling incoming inquiries to the Customer Contact Center via all communication channels including online, chat and telephone. This role is accountable to advise customers on personal banking strategies and the full suite of personal banking options including servicing of consumer and small business deposits, loans, mortgages, debit cards and Online Banking password resets.
Accountable for Online Banking technical assistance, as well as chat, email and High Value servicing providing assistance to Small Business, Premier, and Wealth clients deposits, loans, mortgages, debit cards as well as Visa Signature. These products and services delivered will meet the customer’s banking objectives, and fulfill sales & service activities for the customer in accordance with approved procedures. The Contact Center Personal Banker identifies and makes referrals to other groups both internal and external to the NACCC as a result of effective needs based customer conversations.
80% Sales and Service
20% Operational Effectiveness
Knowledge and Skills
The Contact Center is located in Buffalo Grove.
Salary and Benefits