Provide excellent customer service to patients and work collaboratively with other staff in a call center environment.
Give yourself a competitive advantage by applying to this role through Skills for Chicagoland’s Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers with employers that are committed to hiring talent through Skills.
Why utilize Skills for Chicagoland’s Future as one of your job search sources?
Skills is your advocate with the hiring company throughout the hiring process. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills’ Talent Acquisition Team and provided with additional insights into the role. Additionally, Skills is free for job seekers.
Hiring Company: Confidential
Employer is one of the largest health systems in Illinois. It is one of Chicagoland’s largest employers, with more the 35,000 associates, and is recognized among the best places to work in Illinois and the Chicago Tribune’s Top Workplaces.
This full-time position is responsible for fielding and resolving telephone calls and other contact methods in the Patient Contact Center. Expectations of this role include providing exceptional customer service, treating all callers with dignity and respect, striving to anticipate and meet the needs of patients, and working collaboratively with other contact center staff to achieve quality and performance standards.
- High School diploma.
- 1 to 2 years previous experience in a contact center or similar patient/customer service environment.
- Type 30 to 40 wpm.
- Excellent communication skills.
- Ability to handle a high call volume environment while maintaining high performance.
- Willingness to work flexible hours.
- Basic computer skills with experience in Microsoft Word and Excel preferred.
- Medical terminology knowledge helpful.