To assist the case manager by performing several duties involving the management of clients’ day-to-day functions.
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Reports To: Program Supervisor
Purpose:To assist the case manager by performing several duties involving the management of clients’ day-to-day functions.
- Provide assistance to clients as designated in the individual service plan
- Assist clients during the intake process before they are placed as a resident
- Process resident’s personal belongings during the discharge process
- Conduct room checks to perform headcounts and ensure clients are following protocol
- Conduct follow-up activities as assigned by supervisor
- Effectively communicate any incidents and/or crisis information to supervisors immediately
- Escort clients throughout the facility when necessary
- Resolve client conflicts, escalating to management when needed
- Perform a weekly room sweep to check for contraband and any prohibited items
- Monitor clients during meal hours to ensure assigned seating is accurate
- Submit a daily shift report that includes all tasks performed as well as any issues that arise during a shift
- Provide team member(s) with brief overview of activities that occurred during assigned shift
- Assist in data entry for computerized client tracking
- Effectively write case notes, letters, reports, maintain documentation, and complete required forms
- Assist in conducting and preparing incident reports when necessary
- Assist supervisor with required documentation
- Perform related duties as assigned or required
Knowledge, Skills, Abilities:
- Knowledge of principles and processes for providing client services
- Effectively communicate with staff and residents of the organization
- Ability to communicate information and ideas in writing so others will understand
- Ability to maintain a positive attitude during difficult and high-stress times
- Ability to listen to and understand information and ideas presented through spoken words and sentences
- Ability to maintain composure in difficult and complex situations
- Ability to operate standard business equipment such as phone and fax machine
- Ability to see clearly at 20 inches or less, and 20 feet or more
- Ability to work in an environment with frequent periods of moderate noise
- Ability to stand and sit for long periods of time
- Ability to reach with hands and arms
- Ability to stoop, kneel, crouch, or crawl
- High school diploma or general education degree (GED) required; 1+ year’s related experience and/or training
- Ability to read and comprehend instructions, draft short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group settings to customers, clients, and other employees of the organization
- Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s
- Ability to perform these operations using units of American money and weight measurement, volume, and distance
- Ability to apply common sense understanding to carry out specific written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- In order to successfully perform the essential responsibilities of the job, one must possess the following computer and program skills; Microsoft Word, Microsoft Excel, E-mail, and Internet
For more information about Skills for Chicagoland’s Future, and to view additional roles Skills is currently placing unemployed/underemployed job seekers into, visit www.scfjobs.com.